Derived from research-based best practices, these principles are intended to supplement the QM Higher Education 6th edition course design rubric and the NIU Online Course Essentials to guide effective facilitation of online and hybrid courses at Northern Illinois University. These principles are a tool for faculty development and are not intended as an exhaustive list of online or hybrid instructor competencies or tasks; moreover, other applied examples beyond those listed may fulfill the spirit and intent of these principles.
Select supporting resources are listed below, and full citations may be accessed in the available bibliography.
Ensure that the course content is updated, functional and published on time.
The course site should have an updated syllabus, instructor information section and communication policy; Blackboard due dates and times should be checked for accuracy; any external tools should be fully set up; and the course site must be made available to students no later than 8 a.m. CT on the first day of the term. (Nilson & Goodson, 2017)
State and implement course policies that are sensitive to the needs of nontraditional students.
Create consistency in cycles of work; allow at least one weekend day for recurring and large assignments and exams; allow late submissions (for partial credit if needed); schedule module releases so students can work slightly ahead if needed. (Darby & Lang, 2019; Lehman & Conceição, 2013)
Communicate Clearly and Quickly
State and implement a clear communication policy that supports the pace and structure of the course.
Consider including in your communication policy:
- a 24-hour response time on business days
- information about how to schedule an “office hours” appointment outside of email.
A clear communication policy sets expectations and a tone for the course, and it communicates to nontraditional, online and hybrid students that you’re aware of their needs. CITL can provide you individualized recommendations about how to support students without feeling tied to the course 24/7. (Lowenthal, Dunlap, & Snelson, 2017; Zhang, Hurst, & McLean, 2016)
Provide timely notice to students about changes to course materials, due dates, procedures or your communication availability.
Provide advance notice whenever possible (via email, a course announcement, etc.) if something has changed. It’s especially important to notify students about any deviations from the stated communication plan, such as illness, conference travel or family emergencies. (Ko & Rossen, 2017)
Commit to Timeliness
Provide grades and meaningful feedback before the next assignment is due, including on graded discussion board activities.
Students need timely feedback to understand their progress in the course and to apply that feedback before the next assignment. The timing for feedback should align with the pace of the course, but a good rule of thumb is to return it within 5-7 days. (Ambrose, 2010; Walvoord & Anderson, 2010; Wiggins, 2012)
Demonstrate instructor presence by using course tools effectively to engage with learners and to encourage active learning.
Instructor presence in the online and hybrid classrooms is one of the strongest indicators of student success and satisfaction. Blackboard course tools, email and external tools should be used in an intentional and effective way to communicate with students and encourage them to be active participants in their learning. (Ladyshewsky, 2013; Martin, 2019)
Cultivate a community among online/hybrid students by facilitating regular and meaningful interaction between learners.
Play an active role in creating a sense of community by participating in and facilitating student-to-student interaction in discussion forums, checking in with project groups, etc. This is particularly important for true distance students, who want to feel a sense of belonging to the NIU community. (Clarke & Bartholomew, 2014; Lambert & Fisher, 2013)
Communicate in a supportive manner.
The tone and content of your communication with students should be positive and encouraging, with the intent of supporting students through challenges and encouraging a growth mindset. This communication includes course announcements, emails, discussion board posts, written feedback on assignments, etc. (Baldwin et al., 2020; Deacon, 2012)
Reach Out and Refer
Check in with students who may be struggling, and refer students to the appropriate technology, academic or student support services in response to their articulated or observed needs.
Observe student progress and check in with students who are unresponsive or not meeting course expectations. Be responsive when students reach out about any course-related, academic, personal or financial issues; refer students to appropriate resources available to students as needed, and connect with Center for Student Assistance for assistance in making referrals. (Carrell et al., 2016; Palloff & Pratt, 2013)
Make facilitation choices that support diverse students and make each student feel welcomed and valued.
Welcome students to the course; refer to each student by name and with the appropriate pronouns; highlight student successes; encourage students who may not feel like they belong in higher education; and respect and honor diverse student identities, experiences and perspectives. (Ke & Chávez, 2013; National Academies of Sciences, Engineering, & Medicine, 2018; Sadykova & Meskill, 2019)
For Hybrids Blend Learning
Explicitly draw connections between in-class and online learning activities to blend learning across the modalities.
Make intentional connections between in-class and online learning and identify those connections for students, e.g. students might summarize an online discussion in class that launches an in-class group activity that leads to a follow-up writing assignment online. (Dwivedi et al., 2019; Kahn & Hindman, in press; McGee, & Reis, 2012).
Online Teaching Principles were developed by Oregon State University and adapted for NIU by the Center for Innovative Teaching and Learning. They are shared under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License